This Refund Policy explains when a purchase made on https://ovideo.io (the “Service”) can be refunded. All payments are processed by Dodo Payments, our online reseller and Merchant of Record.

1. General Rule

oVideo is a digital service that starts delivering value as soon as you generate content. For that reason, all fees are non-refundable, except as described in Section 2 or where applicable law requires otherwise.

2. Unused First Purchases

You may request a refund of your first subscription payment or a credit pack purchase if both of the following are true:

The request is made within 7 days of that purchase.
No credits from that purchase have been used.

Subscription renewals are not refundable. We do not issue prorated refunds for the unused part of a billing period.

3. Failed Generations

If a generation or export fails on our side, the credits it used are automatically returned to your balance. You do not need to contact us for this.

4. Cancelling Your Subscription

You can cancel at any time from ovideo.io/billing. Your plan stays active until the end of the current billing period and you are not charged again. Cancelling does not refund the current period.

5. Consumers in the EU, EEA and UK

If you are a consumer in the EU, EEA or UK, you have a statutory right to withdraw from a purchase within 14 days. By starting to use the Service (for example, by using credits to generate content), you request immediate delivery of digital content and acknowledge that you lose this right of withdrawal once delivery begins. Nothing in this policy limits rights you have under mandatory consumer law.

6. How to Request a Refund

Email support@ovideo.io with the subject “Refund Request” and include the email address of your oVideo account and the date of the purchase. Approved refunds are returned through Dodo Payments to your original payment method, usually within 5 to 10 business days depending on your bank.

7. Chargebacks

Please contact us before opening a dispute with your bank; most issues can be solved quickly. If a chargeback is filed, we may suspend the account and remove remaining credits while the dispute is open.

8. Promotional Credits

Free, bonus or promotional credits have no cash value and are not refundable.

9. Merchant of Record

All purchases on oVideo are processed by our online reseller Dodo Payments (Dodo Payments Inc. and its affiliates), which acts as the Merchant of Record for all transactions. Dodo Payments handles payment processing, invoicing, sales tax and VAT, and issues your receipt. For billing questions you may also contact Dodo Payments directly, though we recommend reaching out to us first.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes are posted on this page with a new “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.

11. Contact Us

Email: support@ovideo.io

Support page: ovideo.io/support